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User DataPlease confirm the following conditions to continue.
This contract applies exclusively to businesses as defined by §14 BGB (German Civil Code). Consumers are excluded from use. Deviating general terms and conditions of the customer have no validity unless expressly agreed upon.
The subject of this contract is the provision of a Software-as-a-Service (SaaS) solution. Access to the software is provided via the Internet. No work contract is concluded; a specific result is not owed. The service description is based on the information on the website or product description.
The provision of the software is made within the framework of technical and operational possibilities. Maintenance windows are permissible and will be announced when possible. No guarantee for permanent availability is provided. Unless expressly agreed otherwise, there is no entitlement to a Service Level Agreement (SLA). A specific availability or response time is not owed unless expressly contractually guaranteed.
The customer is obliged to keep their access credentials secret and protect them from access by third parties. Use of the software must only be lawful. Any abusive use, for example through spam, distribution of illegal content, or attacks on the infrastructure, is prohibited. The customer bears sole responsibility for the data they enter and process.
All stated prices are plus applicable value-added tax. Billing is done either monthly or annually in advance. In case of payment default, the provider reserves the right to block access to the software.
The contract has a monthly or annual term, depending on the chosen plan. Cancellation is possible at the end of the respective term. In case of early cancellation, there is no entitlement to a refund of payments already made.
The provider's liability is limited to intent and gross negligence. No liability is assumed for lost profits, data loss (especially if the customer has not created their own backups), or indirect damages. The amount of liability is limited to 12 monthly payments.
The customer is responsible for backing up their own data (backups). Even if the provider performs backups, no guarantee is provided for this.
The processing of personal data is carried out on the basis of a Data Processing Agreement (DPA), which is part of this contract.
The provider is entitled to further develop or change the services. Significant restrictions to the scope of services will be announced to the customer in a timely manner.
The law of the Federal Republic of Germany applies. The place of jurisdiction is the provider's registered office. Should individual provisions of this contract be invalid, the validity of the remaining provisions shall remain unaffected (severability clause).
The subject is the processing of personal data within the framework of using the SaaS software. The duration of processing corresponds to the term of the main contract.
Processing includes hosting, storage, analysis (e.g., log files), as well as support and error analysis.
Processed data includes master data (name, email), usage data, metadata, IP addresses, and log data.
Affected are customers of the controller, employees of the customer, and possibly end users.
Processing is carried out exclusively on the instructions of the controller. The processor commits to confidentiality and implements appropriate technical and organizational measures (TOMs) to protect the data. They support the controller within reasonable limits in responding to requests from data subjects and report data protection incidents immediately.
The processor employs measures such as access restrictions, encryption, role & rights concepts, regular backups, and system monitoring.
The processor is authorized to use subprocessors. Approved subprocessors include hosting providers (e.g., Hetzner, AWS, Netcup), email service providers (e.g., Brevo, Mailgun), and monitoring services. An up-to-date list is publicly available. Changes will be announced to the controller; general approval applies.
After termination of the contract, the data will be deleted. Technical deletion periods (e.g., in backups) remain possible.
On-site audits are excluded. Proof of data security is provided through appropriate documentation.
Liability is governed by the provisions of the main contract (GTC). Any liability beyond this DPA is excluded.
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